Tough Love with the Omniscient Pablo Pistachio

Dear Pablo,

We had a news conference the other day, and though my boss had something important to say, he didn't get quoted as much as the other company on the platform. How can I get more attention to my boss in news conferences?
- Mixed-up

Dear Mixed-up,

Think in Technicolor and Dolby Sound. In other words, make sure your boss not only has something to say, but that he says it in an interesting, quotable way.
We call this a sound bite. Reframe your messages in quotable quotes and use interesting facts and figures. Back it up with examples. Be brief.
Let me give you a few examples:
"That policy won't work. It is like rearranging the deck chairs on the Titanic."
"Yes, I think we can get this legislation through. Fat possums move late at night."
-If we spend money for this aviation project, we will be funding a flying dinosaur."
See what I mean?
- Pablo



Dear Pablo,

Do you always have to be transparent with the media? Weren't some of the best PR campaigns built on subterfuge?
- Sneaky

Dear Sneaky,

The short answer is an unqualified 'yes.' Would you want your deepest secrets published in Segodnya or the New York Times? Why take a chance by doing the wrong thing?
There are plenty of legitimate ways to deliver messages without resorting to subterfuge and dishonesty. Sadly though, the profession is littered with companies who set up phony coalitions and interest groups.
Rarely do such coalitions pass the "smell test." Most journalists see right through them.
Be transparent. It is better to tell the press up front that "Although Dr. Borys Melnikov is paid by the Acme Corp., he has the impeccable credentials needed to give an honest evaluation of this product."
The journalists will respect your honesty.
Never try to fool the public or the press. It is simply not smart PR.
- Pablo



Dear Pablo,

During a news conference, how do you avoid the question that you can't answer or don't want to answer - the nightmare question that comes out of left field?
- Dodgy

Dear Dodgy,

The first lesson is that there are no bad questions, only bad answers. Regardless of the situation, no one is ever going to put a gun to your head and insist that you answer their question.
The object of media training is to give the media news - not the avoidance of news. If you have called a news conference, and have something to say - we call these 'messages' - then more than likely you will get quoted on these points.
However, you should be prepared for that "nightmare" question. If it is in your mind, there is a possibility that it will be on the mind of someone attending the conference.
Rarely is there a question that you cannot reasonably answer, even if the answer is not exactly what the news media hoped for. Most questions can be answered after a fashion, and then you can bridge - that's a term we use in media training - to your messages.
Remember, the object is not to please the journalist, but to give the journalist a legitimate story.
- Pablo


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2011-05-05

Dear Pablo,

Do you always have to be transparent with the media? Weren't some of the best PR campaigns built on subterfuge?

- Sneaky

Dear Sneaky,

The short answer is an unqualified "yes". Would you want your deepest secrets published in Segodnya or the New York Times? Why take a chance doing the wrong thing.

There are plenty of legitimate ways to deliver messages without resorting to subterfuge and dishonest. Sadly though, the profession is littered with companies who set up phony coalitions and interests groups.

Be transparent. It is better to tell the press up front that Dr. Joe Smith might be paid by the Acme Corp. but he has impeccable credentials. The journalists will respect you for being honest.

The best thing is to never worry about doing the right thing in public relations.

- Pablo


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2011-04-19

Dear Pablo,

We had a news conference the other day, and though my boss had something important to say, he didn’t get quoted as much as the other company on the platform. How can I get more attention to my boss in news conferences?

- Mixed-up

Dear Mixed-up,

Think in Technicolor and Dolby Sound. In other words, make sure your boss not only has something to say but that he says it in an interesting quotable way.

We call this sound bites. Reframe your messages in quotable quotes and interesting facts and figures. Back it up with examples. Be brief.

Let me give you a few examples:

- “That policy can’t work. It is like shuffling deck chairs on the Titanic.

- Yes, I think we can get this legislation through. Fat possums move late at night.”

- If we spend money for this aviation project we will be funding a flying dinosaur.

See what I mean.

- Pablo


---
2011-03-30

Dear Swami:

Everyone talks about the importance of attaining a proper work/life balance. I don't like the phrasemuch, as it makes it sound like work isn't part of my Life. Sometimes, I think work IS my life! What's your approach to this issue?

- Hard Charger

 

Dear Hard Charger,

I think the work-life balance thing is often phony and a cop out for those who feel jealous of people who actually enjoy work, enjoy a life outside of work and have a real work-life balance.

Being a hard charger is not incongruent with having a great life outside of work. Last I looked, there were 24-hours in a day. That's sufficient time to enjoy work and life.

At Willard we do try to take into consideration that everyone should have a life outside of work. That's why we started the 24-hour work day, which allows people to get the job done in that span.

We did away with the 9 to 5 or 6 job. We allow people to work from home or an internet caf? so long as they are responsible with their time and with their colleagues' time.

I am a firm believer in having a good work-life balance. I just think it all depends on the definition.


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2011-01-14

Dear Swami,

My boss disdains publicity and has an almost pathological distrust of the media.  This makes my job quite challenging.  He's a bright guy and the company has a great story to tell.  How can I turn him around and make him a media magnet?

Stuck

 

Dear Stuck,

Show him a copy of Apple Inc.'s financials.

Really, the public reputation of a CEO is linked to a company's performance. In Apple's case, many investors have confidence in the company simply because of its visionary leader, Steve Jobs.

Also, he might feel he is not media savvy and simply hasn't enough practice answering questions in front of cameras. Get him into an executive media training program. Bolster his presentation skills.

His distrust of the media possibly came from a bad experience. Talk to him about it. Chances are he has magnified this beyond reason. Introduce him to the media in an informal, luncheon briefing where he can talk about the company to a handful of reporters.

You are a PR guy. Sometimes that takes having pretty good psychology skills as well. Use them.

Swami


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